Key Points
- We use cookies for authentication, preferences, analytics and marketing.
- You can manage cookie preferences through your browser or our consent banner.
- Data is retained only as long as necessary; then securely deleted or anonymised.
1. Use of Cookies
Cookies are small text files stored on your device when you access our services. We use cookies for:
- Authentication: To recognise logged-in users and maintain session state.
- Preferences: To remember your preferences and enhance your experience.
- Analytics: To analyse website traffic and usage trends using third-party tools.
- Marketing: To deliver relevant content and measure campaign effectiveness.
2. Types of Cookies
- Necessary Cookies: Essential for the operation of our websites and cannot be disabled.
- Functional Cookies: Enable enhanced functionality and personalisation.
- Analytics Cookies: Collect aggregated information about usage and performance.
- Advertising Cookies: Used for personalised advertising with your consent.
3. Managing Cookies
You can manage cookie preferences through your browser settings or our consent banner. However, disabling certain cookies may affect functionality.
4. Data Retention
We retain personal data only as long as necessary for the purposes described in our Privacy Policy or as required by law. Retention periods vary depending on the type of data:
- Account information: Retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations.
- Transaction records: Retained for at least eight years to comply with tax and regulatory requirements.
- KYC documents: Retained as required by RBI guidelines and payment aggregator regulations.
- Cookies: Session cookies expire when you close your browser; persistent cookies remain until they expire or are deleted.
5. Deletion and Anonymisation
Upon expiry of the retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
6. Contact
Privacy & Cookie Enquiries
Email: privacy@ezil.universe